Failover — API Failover Layer

1. Overview

Failover is a cloud-based API reliability platform that automatically switches to backup providers when your primary services fail. One SDK installation protects your revenue from vendor outages.

Simple SaaS model: Your app → Failover SDK → Our intelligent routing → Provider APIs

2. The Problem

Modern applications create single points of failure by relying on individual API providers. When Stripe experiences an outage, all payments stop, resulting in immediate revenue impact. When SendGrid fails, critical customer communications cease. Most businesses lack backup plans for these scenarios, leaving teams scrambling to implement manual failover during active outages.

The customer experience suffers as "Service temporarily unavailable" messages damage brand reputation and trust. Meanwhile, engineering teams face significant overhead building robust failover systems, diverting resources from core product development. These challenges compound as applications scale and depend on more third-party services.

3. How It Works

  1. Install one SDK:
    npm install failover-sdk
    const failover = new Failover({ apiKey: 'your-key' })
  2. Intelligent routing: Our platform monitors provider health and routes requests to the best available option
  3. Transparent failover: When Stripe fails, we instantly route to Square or PayPal - your customers never notice
  4. Real-time analytics: Dashboard shows usage, provider performance, and cost savings from avoided outages

4. Architecture & Security Model

Your App
API Keys
Customer Data
Local Processing
Failover SDK
Smart Routing
Format Convert
In-Memory Only
Config
Config Service
Health Status
Route Configs
No Customer Data
Direct API Calls
Stripe
(Primary)
Square
(Backup 1)
PayPal
(Backup 2)

Credential-blind processing: The Failover SDK operates entirely within your infrastructure using a credential-blind model. Your API keys never leave your environment - we cannot access your Stripe, Square, or SendGrid accounts. All API calls flow directly from your application to providers, with the SDK handling format conversion and routing in-memory.

What we see and don't see: To convert between incompatible APIs (Stripe to Square), the SDK processes your request data in-memory, including payment amounts, customer emails, and message content. However, we maintain no persistent storage of this data, and without your API keys, we cannot make calls on your behalf or access your provider accounts. Data is immediately discarded after format conversion.

Security and compliance: All configuration exchanges use TLS 1.3 encryption, and the system is designed for GDPR compliance with no personal data processing on our servers. Enterprise customers can access SOC 2 Type II compliance with dedicated infrastructure. The minimal attack surface consists only of routing configuration exchanges - never your sensitive data or credentials.

5. Key Benefits

Revenue protection and instant deployment: Failover eliminates revenue loss from provider outages while offering immediate protection with a 5-minute setup process. Your customers never experience downtime when payment or email services fail.

Cost-effective scalability: Start with our free tier for small teams processing up to 10,000 API calls per month, then scale with pay-as-you-grow pricing that only charges for actual usage.

Enterprise-ready platform: Access real-time insights through analytics dashboards showing provider performance and cost savings from avoided outages. For larger organizations, we provide SOC 2 compliance, dedicated support, and custom SLAs to meet enterprise requirements.

6. Pricing & Plans

Free Tier

$0/month

  • • 10,000 API calls per month
  • • Basic failover (payments, email)
  • • Community support

Pro Tier

$29/month + $0.001 per call

  • • Unlimited API calls
  • • Advanced analytics dashboard
  • • Priority email support
  • • Custom provider configurations

Enterprise

Custom pricing

  • • Dedicated infrastructure
  • • SOC 2 Type II compliance
  • • 24/7 phone support
  • • Custom SLAs & white-labeling

7. Implementation

  1. Sign up at failover.so and get your API key
  2. Install SDK: npm install failover-sdk
  3. Configure providers: Add your Stripe, Square, PayPal API keys to dashboard
  4. Update code: Replace API calls with Failover SDK calls
  5. Monitor & optimize: Use dashboard analytics to track performance